FAQs (Frequently Asked Questions)


Who do you work with?
We work with every organization that has a need to raise funds for a good cause like charities, schools, clubs, sports teams, hospitals, public welfare centers, communities, etc.

Is there any cost involved?
No, there is no cost to you or your audience. Our service is 100% free of charge.

Where does the money come from?
Search engines make most of their money from advertisers. When you search the internet using our search service, we get a share of revenue generated from various search providers. We pass on 50% of this revenue to your chosen cause.
Also when you shop through any of our merchant stores using CountryCause shopping mall, we are paid a referral fee by the merchant. Again, we direct 50% of this fee to charities in the form of donation.

How can my charity participate and raise funds with CountryCause?
For any charity to be able to raise funds with us, needs to first signup on CountryCause platform. Once signed up, each charity is eligible to receive funds raised through CountryCause online shopping mall & for searches conducted through your personalized search page. More such features to raise revenue for your organization will be added over time.

I am a Business owner / blogger / freelancer. Can I participate?
Yes, everyone can participate. All you need to do is select a charity as beneficiary from our list of registered charities and we will donate a portion of funds raised from your daily online shopping and search activity through CountryCause platform.

I do not have a website. Can I still participate?
Yes of course! We provide you with a personalized search page that contains your own internet search box and a link to CountryCause shopping mall.

I am located outside Malaysia. Can I participate?
Yes, we accept signups from all over the world. Anyone who wants to support a good cause is welcome to join.

Is signing up mandatory to start helping?
Not at all. Signup is required only if you need a personalized search page or want to choose a particular charity as your beneficiary. If not, you can start helping anonymously by using our Shop and Search services from CountryCause homepage. We will donate the funds raised from your shopping and search activities to a charity randomly selected from our list of registered charities.

What is a personalized search page?
Every personalized search page has a search box powered by various search providers and a link to CountryCause shopping mall. Funds will be raised only when you use this page for your online shopping normal everyday searches. So it is recommended that you set it as your homepage as soon as you receive it. Charities can share this page with their volunteers and supporters, businesses can share it with their employees and customers and individuals can share it with their friends and relatives and ask them to make it their homepage too. A personalized search page also highlights the name of the charity you are supporting and the funds raised through your search page till date. A personalized search page may also contain your logo with a link to website (if you have a website) or your name with your pic (if you don’t have a website) or any other pic for that matter. You can personalize the search page during signup.

How long does it take to receive our personalized search page link?
Within 48 hours of signup we will design your personalized search page and email you the link.

What are the benefits to our organization?
For charities the main benefit is to raise much needed funds & bring awareness to their cause. For Businesses, freelances & bloggers it acts as a branding and loyalty tool. At the same time it presents everyone an opportunity to contribute towards a good cause.

Do I have to change the way I use the internet?
No. This is the best part of our service. You don’t need to make any changes to your surfing habits. Just keep using the internet as you normally do.

Do I need to install any software?
No. Unlike some of the other providers, we have kept it very simple. There is no need to install any time consuming and confusing software. Once we design your personalized search page, we will email you the link. You can simply set it as your homepage and start using it right away. You can also share the link with others.

How good is your Search?
We are using leading search providers to power our search results, so your search experience will not be compromised at any point. You will get the same results as using top search engines directly.

How good is your Shop? Will I have to pay more if I purchase something using CountryCause mall? How secure is it?
We have most of the leading online shopping featured on CountryCause mall. So your shopping experience will not be compromised at any point.
You will never have to pay more infact you will find some amazing deals and coupons which will save you money and a portion of your purchase value will be donated to charity.
Shopping through CountryCause shopping mall is absolutely secure as the entire transaction is done through merchant site which is exactly the same as if you had gone to their website directly.

How much our charity can raise?
The revenue potential has no cap. It is directly related to the number of users actively using your charity’s search page for their normal everyday searches.

How often our charity gets paid?
We split the year into four quarters and sum up the donations at the end of each quarter. That means your charity gets paid every 3 months. If the payment threshold i.e. Rs 500 has not been reached during the first quarter we will carry forward the amount raised to the next quarter till the payment threshold is reached. The four quarters are as follows:
• Q1 is from 1 January - 31 March (paid at the end of May)
• Q2 is from 1 April - 30 June (paid at the end of August)
• Q3 is from 1 July - 30 September (paid at the end of November)
• Q4 is from 1 October - 31 December (paid at the end of February)

What are the modes of payment?
We pay by cheque or by electronic funds transfer (EFT).

How do I know how much my charity has raised?
We will provide the amount raised till date right on your search page. This amount gets updated every 24 hours.